Terms and Conditions

Terms and Conditions

These terms and conditions apply to all purchases made via the website of Ashbury Ottawa, accessible via info@ashburyottawa.com.

Applicability

By placing an order, you agree to these terms and conditions.

Product information

We do our utmost to describe the products correctly and provide up-to-date information. However, typing errors or inaccuracies may occur.

Ordering and payment

Orders are processed after receipt of full payment. The available payment methods may vary from country to country. Customers are responsible for checking which payment methods are available for their location.

Processing and Delivery

- Processing time: 1-3 working days

- Shipping time: 3-7 working days (depending on location)

- Shipping takes place directly from our supplier in Asia

Returns and Cancellations

See our separate returns policy for all terms and conditions.

Liability

We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered. Always check the address provided carefully.

Intellectual Property

All content on the website (texts, photos, logos) is the property of Ashbury Ottawa and may not be used without permission.

Complaints Procedure

Complaints can be submitted in writing via info@ashburyottawa.com. We aim to respond within 5 working days.

Applicable law

These terms and conditions are governed by the laws of Canada.